These conditions are valid exclusively between the company UBLSOFTWARE s.r.l., with registered office in Ripa di Porta Ticinese, 39 - 20143 Milano (MI), VAT N. IT03636050985, hereinafter referred to as ''UBLSOFTWARE'' and any person who makes online purchases on the website www.resiot.io hereinafter referred to as ''CUSTOMER''. These conditions may be subject to change and the date of publication of them on our site is equivalent to the date of entry into force.
These terms and conditions govern the purchases made on the www.resiot.io website, in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code, D.lgs. n. 206/2005, changed by D.lgs. n. 21/2014 e dal D.lgs. 70/2003 about electronic commerce.
With these general conditions of sale, UBLSOFTWARE sells and the CUSTOMER remotely acquires the tangible movable goods indicated and offered for sale on the site www.resiot.io. The contract is concluded exclusively through the Internet, by accessing the CUSTOMER at the address www.resiot.io and the realization of a purchase order according to the procedure provided by the site itself.
The customer undertakes to examine, before proceeding with the confirmation of his order, these general conditions of sale, in particular the pre-contractual information provided by UBLSOFTWARE and to accept them by placing a flag in the box indicated.
Before the conclusion of the purchase contract, the CUSTOMER takes note of the characteristics of the goods that are illustrated in the individual product data sheets at the time of choice by the CUSTOMER.
Before the validation of the order with "payment obligation", the CUSTOMER is informed about:
- total price of goods including taxes, with details of shipping costs and any other costs;
- terms of payment;
- the term within which UBLSOFTWARE undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as a withdrawal form as per Annex I, Part B of Legislative Decree 21/2014;
- information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
- existence of the legal guarantee of conformity for the purchased goods; - after-sales assistance conditions and commercial guarantees provided by UBLSOFTWARE.
The CUSTOMER can at any time and in any case before the conclusion of the contract, take note of the information relating to UBLSOFTWARE, the geographical address, telephone number and e-mail address, information that is reported also below:
registered office Ripa di Porta Ticinese, 39 – 20143 – Milano (MI)
tel. +39 (02) 87159269
The sales contract is considered concluded with the sending by UBLSOFTWARE to the CUSTOMER of an e-mail confirming the order. The e-mail contains the data of the CUSTOMER and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to print and store the copy of the present conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained in the aforementioned email and to promptly notify UBLSOFTWARE of any corrections / changes to be made.
UBLSOFTWARE undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product shown on the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on www.resiot.io do not constitute a contractual element, as they are considered only representative.
UBLSOFTWARE undertakes to deliver the goods within 30 days of the sending by UBLSOFTWARE of the e-mail confirming the order to the CUSTOMER.
The availability of products refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative as:
- the products could be sold to other CUSTOMERS before the order confirmation, due to the simultaneous presence on the site of more users,
- a computer anomaly could occur and would make a product that is not actually available to purchase, available again.
Even after sending the order confirmation e-mail sent by UBLSOFTWARE, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of repayment of the sums eventually paid.
Each payment by the CUSTOMER can only take place according to the means indicated on the site www.resiot.io.
In case of payment by credit card, the actual charge of the order amount will occur only when the order is complete and ready for shipment.
In case of payment with Paypal, the actual charge will be made at the time of sending by UBLSOFTWARE of the order confirmation e-mail.
The communications relating to the payment and the data communicated by the CUSTOMER when this is done, take place on special protected lines. The security of payment by credit card is guaranteed by VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.
All sales prices of the products indicated on the www.resiot.io website are expressed in Euro and include VAT, and where applicable, the Raee contribution.
Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment is made.
The CUSTOMER accepts the right of UBLSOFTWARE to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the website at the time of the creation of the order and indicated in the confirmation e-mail sent by UBLSOFTWARE to the CUSTOMER.
In the event of an IT, manual, technical, or any other kind of error that could result in a substantial change, not foreseen by UBLSOFTWARE, of the public sale price, which makes it exorbitant or clearly ridiculous, the purchase order will be considered not valid and canceled and the amount paid by the CUSTOMER will be reimbursed within 14 days. from the day of cancellation.
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
UBLSOFTWARE decides to extend this term from 14 to 30 days, it will therefore be possible for the CUSTOMER to withdraw from the purchase contract up to 30 days. following the day of receipt of products purchased online. In the case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the term of 30 days. runs from the date of receipt of the last product.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to UBLSOFTWARE through an explicit declaration, which can be sent by registered mail to.r. or by accessing the "My orders" section of the "My account" space on the www.resiot.io website, with the creation of a Reso computer practice.
The CLIENT can exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract.
In case of exercise of the right of withdrawal, the CLIENT is required to return the goods within 14 days from the day on which he communicated to UBLSOFTWARE his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to UBLSOFTWARE s.r.l., Via San Giorgio, 24 - 25038 Rovato (BS).
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, UBLSOFTWARE will reimburse the amount of products subject to withdrawal within a maximum period of 14 days.
Regarding the return of the product object of withdrawal, UBLSOFTWARE assures its customers the possibility to use a carrier that has an agreement with the same. In the event that the customer decides to use this service, the shipping costs (except those related to the telephone booking) will be supported by UBLSOFTWARE (Article 56 co.1 dlgs 206/2005). In the case in which the customer intends to use another carrier or another means of delivery, all costs will be charged to him (Article 56 paragraph 2 of Legislative Decree 206/2005).
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, UBLSOFTWARE may suspend the reimbursement until receipt of goods or until the demonstration by the CLIENT that he has returned the goods to UBLSOFTWARE.
UBLSOFTWARE will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CLIENT intends to exercise his right of withdrawal, he will have to provide UBLSOFTWARE, by accessing the contact section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement, by UBLSOFTWARE.
*In case of a product defect the shipping costs will in any case be borne by UBLSOFTWARE.
In case of receipt of defective products or in any case not in compliance with the orders placed, the CUSTOMER has the right to the restoration without expenses of the conformity of the product by repair or replacement of the product. The CLIENT can exercise this right if the defect occurs within two years from delivery of the goods and reports the defect to UBLSOFTWARE within two months of discovery. In order to exercise the aforementioned right, the customer must proceed with the creation of an IT practice by accessing the "My orders" section on the website www.resiot.io. UBLSOFTWARE, in case of defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the CUSTOMER.
All products presented on the site www.resiot.io benefit, as well as the legal guarantee of conformity referred to in the previous article, a commercial guarantee whose duration is quoted on the product data sheets of the articles.
To use the warranty, the CUSTOMER must keep the invoice that can be printed by accessing the "My orders" section.
The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days. from the date of receipt by the CLIENT of the order confirmation e-mail sent by UBLSOFTWARE.
For every order placed on the www.resiot.io website, UBLSOFTWARE will issue an invoice for the goods shipped. The invoice will contain the information provided by the CUSTOMER during the purchase process. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.
UBLSOFTWARE assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.
The CLIENT has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of UBLSOFTWARE and are protected by the intellectual property right.
The website www.resiot.io uses "cookies". Cookies are electronic files that record information relating to the navigation of the CUSTOMER in the site (pages consulted, date and time of consultation, etc. ..) and that allow UBLSOFTWARE to offer a personalized service to its customers.
UBLSOFTWARE informs the Customer of the possibility to disable the creation of these files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from making purchases online.
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These General Conditions of Sale are constituted by the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.
These General Conditions of Sale are subject to Italian law.
Any dispute that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr
General terms and conditions of sale updated 05/03/2019